Shipping policy

Shipping Policy

Processing Time

ISGCxPress is a custom print manufacturer. All orders are produced to order after payment is received and artwork is approved. Processing time is separate from shipping transit time.

Production time depends on the Turnaround option selected at checkout:

Same Day — Order proofed by 11am CT ships the same business day
Next Day — Ships the next business day
3-Day Standard — Ships within 3 business days (default)
Economy — Ships within 5–7 business days

Production begins once payment clears and artwork files are approved. Files submitted after 11am CT are considered received the next business day.

Shipping Methods — United States

We ship to all 50 U.S. states. International shipping is not available at this time.

Method	Cost	Transit Time
USA Standard	$9.99 (FREE over $200)	3–5 business days
USA Priority Express	$35.00	2–3 business days
USA Next Day Air	$85.00	1 business day

Transit time begins the business day after the order ships. Tracking information is provided by email when your order leaves our facility.

DFW Metro Area — Pickup & Local Delivery

For customers within the Dallas–Fort Worth metro, we offer two local options:

Pickup (FREE) — 1210 Champion Circle, Suite 100, Carrollton, TX 75006. Monday–Friday, 8am–5pm CT. You'll receive a "Ready for pickup" email when your order is complete.
Local Delivery ($25, orders over $75) — Same-day courier within a 25-mile radius of Carrollton, available Monday–Friday (excluding holidays). Orders proofed by 11am CT deliver the same business day production completes. Orders after 11am CT deliver the next business day.

Business Days

Business days are Monday through Friday, excluding major U.S. holidays. We observe: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.

Delayed or Lost Shipments

Once an order leaves our facility, delivery is in the hands of the shipping carrier. ISGCxPress is not liable for carrier delays caused by weather, service disruptions, or incorrect address information provided at checkout.

If your order is lost or delayed beyond the carrier's stated transit window, please contact us at hello@isgcxpress.com with your order number and we will help initiate a carrier investigation.

Damaged Shipments

Inspect your order upon delivery. If the packaging or contents arrive damaged, please:

Photograph the damage (packaging + product)
Email hello@isgcxpress.com within 48 hours of delivery
Include your order number and photos

We will coordinate a reprint or refund per our Refund Policy.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders returned due to incorrect addresses are subject to reshipment fees. Please double-check your address before completing checkout.